At Connectivity, our 14-day money-back guarantee gives you the flexibility to try our mobile broadband risk-free. We understand that choosing a new broadband service is a big decision, and the cooling-off period ensures you have time to fully experience the speed and reliability of our service without feeling locked into a contract.

Before you make your purchase

To make the most of this trial period, consider your needs and intended usage to ensure our service aligns with your expectations. Take your time to review your data and speed requirements and confirm that the router setup fits your household’s broadband needs. You should also check out our guide to ensure your router has everything it needs to operate at its best.

What to do if you want to cancel

If you decide within 14 days of your purchase that our service isn’t the right fit, simply initiate a refund request with us. You’ll then have an additional 14 days to return the router to our specified returns address. Please make sure to return the equipment in its original packaging and in good condition.

You can contact us at: support@myconnectivity.co.uk

What happens if you fail to return your equipment

If the router is not returned within the 14-day window after initiating a cancellation, Connectivity reserves the right to withhold any deposit associated with the service. Similarly, if the router is returned damaged beyond normal use, a portion or the full amount of the deposit may be retained to cover the loss in value. This guarantee reflects our commitment to your satisfaction and confidence in our service, making it easier than ever to experience Connectivity’s high-speed broadband with peace of mind. For more details, please refer to our full terms and conditions.