by Janis Au | May 7, 2024 | Support articles
At the end of your plan, you can easily renew to stay connected. We’ll contact you by email ahead of the end of your plan, and we can seamlessly extend or renew your existing connection. If you don’t choose to renew your plan your equipment is yours to keep and is...
by Janis Au | May 7, 2024 | Support articles
When your order is dispatched, you’ll receive a confirmation email with a tracking link included.
by Janis Au | May 7, 2024 | Support articles
We deliver our plans across the UK. In some areas of the Scottish Highlands and Islands we are unable to offer next-day delivery, please reach out to us at support@myconnectivity.co.uk if you have any questions.
by Janis Au | May 7, 2024 | Support articles
You can update your billing method or billing address at any time through your online Connectivity account.
by Janis Au | May 7, 2024 | Support articles
As part of your order, we’ll set up a recurring payment from a debit or credit card. You can update these payment details at any time through your online account.
by Janis Au | May 7, 2024 | Support articles
There are a few things you can do to get the best performance out of your router. Check your device is: Plugged into power only, i.e. the ethernet cable should NOT be plugged into a phone socket Elevated off the ground, on a bench or table. At least 1m away from large...
