by Janis Au | Jul 9, 2024 | Support articles
Our 5G routers support speeds of up to 1.2 Gbps. The average speed in areas with a strong 5G signal is 200-300 Mbps. Our 4G routers support speeds of up to 150Mbps. The average speed in areas with a strong 4G signal is 40-60Mbps.
by Janis Au | Jul 9, 2024 | Support articles
We use the following models of routers as part of our plans, all of them offer top-end connection speeds and signal strength. 5G Routers: ZTE MC888 Ultra ZTE MC801A TCL HH500V Huawei 5G CPE Pro 4G Routers: Huawei...
by Janis Au | May 7, 2024 | Support articles
We deliver our plans across the UK. In some areas of the Scottish Highlands and Islands we are unable to offer next-day delivery, please reach out to us at support@connectivity.co.uk if you have any questions.
by Janis Au | May 7, 2024 | Support articles
As of May 2023, we no longer require routers to be returned at the end of your plan. If your plan began before this date, at the end of your contract, you’ll be sent a pre-paid return label and return instructions by email. Please package your router in the box it...
by Janis Au | May 7, 2024 | Support articles
We want you to be happy with your new internet connection. From the day of purchase, you have 14 days to fully test your router to make sure it’s everything you expected. If you change your mind, simply return your router within 14 days for a full...
by Janis Au | May 7, 2024 | Support articles
We are able to end your contract at your request, subject to an early termination fee. All of our 4G and 5G router plans have a 14-day cancellation period, during which you can end your contract without any penalty. After this 14-day period, your contract will be...
