by Janis Au | Jul 9, 2024 | Support articles
Our 5G routers support speeds of up to 1.2 Gbps. The average UK-wide speed in 5G-enabled areas is 114 – 205Mbps. Our 4G routers support speeds of up to 150Mbps. The average speed in areas with a strong 4G signal is 40-60Mbps. How fast is your current broadband?...
by Janis Au | Jul 9, 2024 | Support articles
We use the following models of routers as part of our plans, all of them offer top-end connection speeds and signal strength. 5G Routers: ZTE MC888 Ultra ZTE MC801A TCL HH500V Huawei 5G CPE Pro 4G Routers: Huawei...
by Janis Au | May 7, 2024 | Support articles
We deliver our plans across the UK. In some areas of the Scottish Highlands and Islands we are unable to offer next-day delivery, please reach out to us at support@connectivity.co.uk if you have any questions.
by Janis Au | May 7, 2024 | Support articles
As of May 2023, we no longer require routers to be returned at the end of your plan. If your plan began before this date, at the end of your contract, you’ll be sent a pre-paid return label and return instructions by email. Please package your router in the box it...
by Janis Au | May 7, 2024 | Support articles
At Connectivity, our 14-day money-back guarantee gives you the flexibility to try our mobile broadband risk-free. We understand that choosing a new broadband service is a big decision, and the cooling-off period ensures you have time to fully experience the speed and...
by Janis Au | May 7, 2024 | Support articles
All of our plans come with a 14-day money-back guarantee. During that time, you can cancel your order and return your equipment to receive a full refund. After this 14-day period, your contract will be subject to an exit fee of 80% of the monthly cost × the remaining...
