by Janis Au | Jul 9, 2024 | Support articles
If you need to reschedule your delivery, please let us know at least 36 hours before your scheduled delivery date at support@myconnectivity.co.uk. Once your parcel has been dispatched, we won’t be able to change the delivery date or address.
by Janis Au | Jul 9, 2024 | Support articles
You can use your Connectivity plan anywhere within the UK. Simply plug your device into a socket, and get online right away. If you’re moving into a new area, we can check to see if your current network is still the best option for you. Email us at...
by Janis Au | Jul 9, 2024 | Support articles
Check Your Router Setup Ensure your router is set up correctly to maximize signal strength and speed: Power connection only Your router should be plugged into a power outlet without connecting the Ethernet cable to a phone socket, which may interfere with...
by Janis Au | Jul 9, 2024 | Support articles
Is your router not working as expected? A quick reset can often solve the problem. Step 1 Reset your router Reset your router by pressing the small reset button at the back with a paperclip or pin for 7 seconds or until the lights on the front of the device flash....
by Janis Au | Jul 9, 2024 | Support articles
Getting connected to your new router is simple! Follow these steps to get online: First, prepare your SIM. For 4G routers: 4G routers require the SIM to be the largest size (whole SIM). Remove the SIM from its holder, but do not remove any of the plastic casing around...
by Janis Au | Jul 9, 2024 | Support articles
Our 5G routers support speeds of up to 1.2 Gbps. The average speed in areas with a strong 5G signal is 200-300 Mbps, equivalent to ultrafast broadband. Our 4G routers support speeds of up to 150Mbps. The average speed in areas with a strong 4G signal is 40-60Mbps,...
