by Janis Au | May 7, 2024 | Support articles
We want you to be happy with your new internet connection. From the day of purchase, you have 14 days to fully test your router to make sure it’s everything you expected. If you change your mind, simply return your router within 14 days for a full...
by Janis Au | May 7, 2024 | Support articles
We are able to end your contract at your request, subject to an early termination fee. All of our 4G and 5G router plans have a 14-day cancellation period, during which you can end your contract without any penalty. After this 14-day period, your contract will be...
by Janis Au | May 7, 2024 | Support articles
At the end of your plan, you can easily renew to stay connected. We’ll contact you by email ahead of the end of your plan, and we can seamlessly extend or renew your existing connection. If you don’t choose to renew your plan your equipment is yours to keep and is...
by Janis Au | May 7, 2024 | Support articles
When your order is dispatched, you’ll receive a confirmation email with a tracking link included.
by Janis Au | May 7, 2024 | Support articles
We deliver our plans across the UK. In some areas of the Scottish Highlands and Islands we are unable to offer next-day delivery, please reach out to us at support@myconnectivity.co.uk if you have any questions.
