by Janis Au | May 7, 2024 | Support articles
We deliver our plans across the UK. In some areas of the Scottish Highlands and Islands we are unable to offer next-day delivery, please reach out to us at support@connectivity.co.uk if you have any questions.
by Janis Au | May 7, 2024 | Support articles
As of May 2023, we no longer require routers to be returned at the end of your plan. If your plan began before this date, at the end of your contract, you’ll be sent a pre-paid return label and return instructions by email. Please package your router in the box it...
by Janis Au | May 7, 2024 | Support articles
At Connectivity, our 14-day money-back guarantee gives you the flexibility to try our mobile broadband risk-free. We understand that choosing a new broadband service is a big decision, and the cooling-off period ensures you have time to fully experience the speed and...
by Janis Au | May 7, 2024 | Support articles
All of our plans come with a 14-day money-back guarantee. During that time, you can cancel your order and return your equipment to receive a full refund. After this 14-day period, your contract will be subject to an exit fee of 80% of the monthly cost × the remaining...
by Janis Au | May 7, 2024 | Support articles
At the end of your plan, you’ll automatically move onto a monthly rolling contract so you can stay connected. We’ll contact you before the end of your contract to confirm when this will happen. On a monthly rolling plan you can cancel at any time by giving...
